Privacy notice
Last updated 1 January 2026. This page is written in plain English on purpose. If anything here isn't clear, ask me and I'll explain it.
The basics
I'm Naomi Ashcroft, a counsellor working in Farnham and online, and a Registered Member of the British Association for Counselling and Psychotherapy (membership number 000000). I decide what happens to the information described here, which in data protection language makes me the data controller. You can reach me at hello@example.co.uk.
Enquiries
The form on this site is handled by Formspree, which passes your message to my email inbox. I receive the name, email address and whatever you choose to write. I keep enquiry messages for six months if we don't go on to work together, then delete them.
I hold this because you asked me to get in touch about counselling, and because I have a genuine need to answer enquiries and keep track of who has contacted me. Please don't put detailed health information in a first message: an email is not a private space, and there'll be time for all of it in a session.
Client records
I keep your contact details, dates of sessions and payment records, plus brief session notes. Notes about your health and what you bring to counselling count as special category data, which the law protects more strictly. I hold it because it's necessary for me to provide counselling to you and to work safely, and I'll ask for your explicit agreement to hold it at the start.
Notes are kept securely, with your identifying details stored separately from the notes themselves, and I keep them for seven years after our final session, which is the period my insurer requires. After that they're destroyed.
I discuss my work in monthly supervision, which every counsellor on my register does. Your name and anything that would identify you are not used.
Sharing
Nobody, with three exceptions. My email and form providers hold messages in the ordinary way that email works. My supervisor hears about the work without identifying details. And there are rare situations, mostly involving serious risk to a child or an adult at risk, or a court order, where the law may require me to pass information on. If that ever arose I'd tell you, and where possible we'd do it together.
I don't sell anything to anyone, I don't run advertising trackers on this site, and I don't add you to a mailing list.
Your rights
You can ask to see what I hold about you, ask me to correct it, ask me to delete it, or ask me to stop using it. Some of these have limits: I may have to keep records for the period my insurer requires, even after you've stopped coming. Ask me and I'll explain what applies.
If you're unhappy with how I've handled your information, tell me first and I'll do my best to put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Cookies and tracking
This site sets no cookies and runs no analytics. Fonts are loaded from Google Fonts, which means Google's servers see the request your browser makes for them. My host keeps ordinary server logs for security.
Counselling isn't an emergency service, and I don't monitor messages in the evenings or at weekends. If waiting isn't safe, these people answer straight away.